Frequently Asked Questions
Everything you need to know about our hand-dyed yarns and knitting supplies.
What makes Biscotte Yarns unique?
Our yarns are hand-dyed in our own workshop with a focus on vibrant, original colorways. We are especially famous for our self-striping 'Author' yarns that create perfect patterns as you knit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and are calculated automatically at checkout.
Are the colors I see on screen accurate to the real product?
While we strive for color accuracy, please note that hand-dyed yarns can vary slightly between batches. Additionally, different monitor settings may display colors differently.
What is your return policy?
We accept returns of unused yarn in its original skein/packaging within 30 days of purchase. Please note that digital patterns and sale items are final sale.
How should I care for my hand-dyed wool projects?
We recommend hand washing your finished projects in cold water with a mild wool soap and laying them flat to dry. This ensures the longevity of the fibers and the vibrancy of the dyes.
Do you offer wholesale opportunities for local yarn shops?
Yes, we love partnering with local yarn stores! Please contact our wholesale department via the link in our footer for more information on opening an account.